Effective Date: October 14th, 2026
Business Name: Leigh Vuillermin trading as Clearcut Glass (“we”, “us”, “our”)
Website: http://clearcutglass.com.au
ABN: 4524 3572 756
Location: Forest Hill, Victoria, 3131, Australia
1. Commitment to Privacy
Clearcut Glass is committed to managing personal information in an open and transparent manner. This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Personal Information We Collect
The types of personal information we collect depends on your interactions with us. This may include:
- Contact Details: Name, billing address, site or installation address, telephone numbers, and email address.
- Service & Job Details: Property access details, architectural/window plans, photographic records of damaged or required glass works, and specific project requirements.
- Payment Information: Transaction and invoice histories (note: we do not store full credit card numbers; card transactions are processed securely via third-party payment gateways or EFTPOS terminals).
- Website & Technical Data: IP addresses, browser types, device information, referring URLs, and website interaction analytics collected via standard server logs and cookies.
3. How We Collect Personal Information
We collect personal information directly from you through lawful and fair means, including when you:
- Submit an inquiry or quote request via our website contact forms.
- Contact us by phone, SMS, email, or social media.
- Book an on-site measure, emergency glazier service, or glass repair.
- Complete an invoice or payment transaction.
Where reasonable and practicable, we collect personal information directly from you. If we receive unsolicited personal information that is not necessary for our business functions, we will securely destroy or de-identify it as required by law.
4. Purpose of Collection, Use, and Disclosure
We collect, hold, use, and disclose personal information only for purposes directly related to our functions and activities:
- Providing Services: Preparing quotes, conducting on-site glass inspections, fabricating glass products, carrying out repairs, and managing installations.
- Emergency Response: Dispatching glaziers promptly to secure domestic and commercial premises.
- Customer Support & Administration: Invoicing, processing payments, warranty verification, and customer record management.
- Compliance & Safety: Complying with building regulations, Australian Glazing Standards (AS 1288), taxation laws, and Workplace Health & Safety (WHS) obligations.
We do not sell, rent, or trade personal information to third parties for marketing purposes.
5. Disclosure to Third Parties
We may disclose personal information to trusted third-party providers who assist us in operating our business, including:
- Specialist glass suppliers, tougheners, and transport/delivery contractors assisting with your specific job.
- Professional advisers (such as accountants, auditors, and legal representatives).
- IT hosting, web maintenance, and payment processing service providers.
- Law enforcement, regulatory authorities, or courts where required or authorized by Australian law.
6. Cross-Border Data Disclosures
Our operations are based in Victoria, Australia. However, some cloud infrastructure providers, email servers, or website analytics tools may store data on servers located outside Australia (such as in the United States). When using external platforms, we take reasonable steps to ensure service providers maintain data handling standards comparable to the Australian Privacy Principles.
7. Storage and Data Security
We take reasonable steps to safeguard personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure:
- Digital data is kept behind secure firewalls, encrypted connections (SSL/HTTPS), and password-protected administrative consoles.
- Physical documentation containing personal details is stored in restricted-access facilities and shredded when no longer legally required.
- Data is retained only for the period required to fulfill tax, regulatory, and warranty obligations (such as the 10-year glazing warranty period), after which it is destroyed or permanently de-identified.
8. Access to and Correction of Your Information
Under the APPs (APP 12 and 13), you have the right to request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, out of date, or misleading.
To request access or corrections:
- Contact us in writing at info@clearcutglass.com.au.
- We will respond within a reasonable timeframe (typically within 30 days).
- We may request proof of identity before providing access or making amendments.
9. Website Cookies and Analytics
Our website may use standard cookies to improve user experience and monitor website traffic:
- Cookies are small files stored on your browser that help analyze web page traffic and retain user preferences.
- You can adjust your browser settings to decline cookies; however, some website features may not function as intended.
- Our website may contain links to external sites. We are not responsible for the privacy practices of external domains.
10. Privacy Enquiries and Complaints
If you have questions, concerns, or wish to lodge a complaint about a potential breach of the Australian Privacy Principles, please contact us:
We will review your concern and respond in writing within 30 days. If you are unsatisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
