- info@clearcutglass.com.au
- 0431889548
- 24x7 availability
Effective Date: October 14th, 2026
Business Name: Leigh Vuillermin trading as Clearcut Glass (“we”, “us”, “our”)
Website: http://clearcutglass.com.au
ABN: 4524 3572 756
Location: Forest Hill, Victoria, Australia
1.1 These Terms and Conditions govern all services, quotes, glass repairs, emergency glazier call-outs, retrofitting, and installations provided by Clearcut Glass.
1.2 By accessing our website, booking our services, or accepting a quote, you (“the Customer”, “Client”, or “User”) agree to be bound by these Terms and Conditions. If you do not agree, you must not use our website or services.
1.3 We reserve the right to amend these Terms at any time. Any changes will be published on http://clearcutglass.com.au and apply to all subsequent quotations and services.
2.1 Quotes & Estimates: All quotes provided by Clearcut Glass are valid for thirty (30) days from the date of issue unless otherwise specified. Quotes are based on visual inspections, customer descriptions, or measurements provided.
2.2 Variations: If unforeseen structural issues, hidden damage, frame rot, or non-compliant existing framework are uncovered during work, a variation quote will be provided before proceeding. Additional work will only be completed upon customer approval.
2.3 Payment Terms: Payment is due strictly upon completion of the work unless alternative commercial credit terms have been agreed to in writing prior. We accept cash, bank transfer, and major electronic payment methods.
2.4 Late Payments: Under Victorian law, overdue accounts may be subject to interest charges and recovery/legal fees incurred in recovering the outstanding debt.
3.1 Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).
3.2 For Services: You are entitled to a refund or re-supply if services are not carried out with due care and skill, or within a reasonable timeframe.
3.3 For Goods: You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
4.1 All glass installations, replacements, and repairs performed by Clearcut Glass strictly comply with Australian Standard AS 1288 (“Glass in buildings — Selection and installation”) and relevant Victorian building codes.
4.2 Mandatory Safety Glass: By law under AS 1288, Safety Glass (Toughened or Laminated glass) must be installed in high-risk human impact areas, including:
4.3 Customers cannot request the installation of non-compliant standard glass in mandated safety zones. Clearcut Glass reserves the right to refuse any request that violates Australian safety regulations.
5.1 Workmanship & Seals: Clearcut Glass provides a 10-year warranty on standard glazing workmanship and Insulated Glass Unit (IGU) seals against premature failure (such as internal fogging/condensation due to seal breakdown), subject to normal use and maintenance.
5.2 Exclusions from Warranty: The warranty does not cover:
6.1 Emergency Call-Outs: Our 24/7 emergency service aims to secure properties quickly. Emergency call-outs may incur a priority call-out fee, which will be communicated prior to dispatch where feasible.
6.2 Site Access: The customer must ensure safe, clear, and unhindered access to the work area (including interior rooms and exterior perimeters) for our glaziers and vehicles.
6.3 Hazard Disclosure: The customer must inform Clearcut Glass of any known hazards, asbestos risks, fragile structures, or electrical wiring hidden near the work zone prior to work commencing.
7.1 All content, logos, text, graphics, images, and software on http://clearcutglass.com.au are the intellectual property of Leigh Vuillermin (Clearcut Glass) or licensed third-party suppliers.
7.2 You may view, download, or print pages for personal, non-commercial use. You must not copy, reproduce, scrape, modify, or distribute any website content without explicit written permission.
8.1 To the maximum extent permitted by law, Clearcut Glass shall not be liable for any indirect, incidental, or consequential losses (including loss of business profits, downtime, or property damage resulting from pre-existing structural flaws) arising from our services or website usage.
8.2 Nothing in these terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, term or condition, implied or imposed by the Australian Consumer Law which cannot be lawfully excluded or limited.
9.1 We collect personal information (such as your name, phone number, email address, and property address) solely for the purpose of providing quotes, scheduling services, performing installations, and communicating with you.
9.2 We do not sell, trade, or rent your personal information to third parties. All data handling complies with the Privacy Act 1988 (Cth).
10.1 These Terms and Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia.
10.2 Any disputes relating to these terms, our website, or our services shall be subject to the exclusive jurisdiction of the courts of Victoria.
For any questions regarding these Terms and Conditions, quotes, or bookings, please contact us directly:
